Success Stories
Best Buy For Business
(#11 on Internet Retailer Top 500. $30.8B Revenues in 2005) Download success story
Corporate Resellers & VARs
| Atea |
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Challenge
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Solution
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Overview
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Provide up-to-date, comprehensive IT equipment information online
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Find an automated solution to deal with a growing number of products and frequent product updates
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In 2001, Atea chose DataSource to outsource its catalog management because it offered a turn-key solution that fulfilled its high quality standards
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Atea lowered operational costs by reducing the resources needed to maintain its online product data
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DataSource's scalability allowed Atea to expand their project to a pan-Nordic level
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Atea is the leading Nordic company in sales, distribution and integration of IT products and IT infrastructure
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Atea's business concept is to simplify and rationalize their customers' management of IT-products throughout the life cycle
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| CompuCom |
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Challenge
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Solution
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Overview
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CompuCom needed to improve content quality and custom content management so that it could attract and retain customers for its technology acquisition and deployment services
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After implementing CNET Content Solutions's DataSource solution to power its online product acquisition services with rich content, CompuCom has surpassed its competitors' data, and significantly improved staff efficiency and customer satisfaction
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Fortune 1000 enterprises, high-growth companies, vertical market leaders, major technology equipment manufacturers, leading-edge system integrators, and wireless technology providers depend on CompuCom to help them minimize risks, reduce costs, and increase profit potential
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| Computacenter |
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Challenge
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Solution
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Overview
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Computacenter needed to enhance its product content aggregation and maintenance capabilities in order meet the company's expansion strategy, and scale its breadth of product acquisition and support capabilities.
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The implementation of CNET Content Solutions's DataSource has significantly reduced the costs of managing product content, increased the quality of the data, and enabled them to scale e-commerce operations across multiple European markets.
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Computacenter is Europe's leading independent provider of IT infrastructure services. The company advises customers on their IT strategy, implements the most appropriate technology from a wide range of leading vendors and manages elements of their technology infrastructures on their behalf. Corporate and government clients are served by a network of branch offices across the UK, Germany, France, Luxembourg and Belgium and, through international partners, at locations across the globe.
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| Electronic Systems |
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Challenge
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Solution
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Overview
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Electronic Systems needed to create an elec-tronic storefront to accommodate its customers' growing need to automate IT purchasing, as well as to maintain preferred status among customers' e-commerce options
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Having tapped CNET Content Solutions's ChannelOnline to automate sales activities ranging from creating a robust online store to streamlining quote generation, Electronic Systems has reinforced its long-standing relationships with existing customers and earned new contracts based on its ability to respond to their e-commerce requirements
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Since 1980, the $125-million company has built a solid reputation for expertise in IP telephony, security and intrusion analysis, storage systems, and asset lifecycle management. Customers in the healthcare, manufacturing, education and federal, state and local government sectors have come to depend on Electronic Systems for a personalized approach to IT procurement
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| Innovative Computing Systems |
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Challenge
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Solution
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Overview
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ICS sought to offer products and services to a growing clientele without increasing its overhead or sacrificing quality of customer service.
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Using CNET Content Solutions's Web-based ChannelOnline solution for sales cycle automation, ICS has put extensive product data at sales staff's fingertips for fast generation of accurate, customized proposals without the need for additional staff to gather and maintain this content. Going forward, ChannelOnline will help ICS expand its operations into new markets like Phoenix and Las Vegas.
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Innovative Computing Systems (ICS) is a full-service systems integrator upporting the technology needs of California's legal community since 1988. ICS sells and integrates technology for legal systems, networking, and telecommunications, as well as providing consulting, security and product support services.
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| ISC |
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Challenge
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Solution
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Overview
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Improve the online buying experience for customers
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Increase the product portfolio and improve quality of technical information
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Automate product data production and maintenance processes
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ISC chose DataSourceT to outsource its product data management in order to create a reliable foundation for the development of its e-commerce activities
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DataSource allowed ISC to transform its e-commerce operations in less than eight days, saving the company hundreds of hours in development time
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DataSource provides ISC customers with smooth and efficient catalog browsing, product grouping and searching, as well as product comparison capabilities
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ISC is one of the UK's top 10 value added resellers (VARs) with a turnover in excess of ?60million and over 280 staff at its eight UK sites
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ISC is known as a global IT solutions provider with proven experience across all business sectors, from retail and finance to manufacturing, service and the public sector
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| Prosys Information Systems |
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Challenge
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Solution
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Overview
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ProSys Information Systems was in the process of launching a B2B purchasing site and needed to deliver a quality experience to users. Instead of dedicating a staff to developing a catalog management system, the company looked outside to find a solution partner that could deliver content, and could do so quickly.
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CNET Content Solutions's DataSource enabled ProSys to launch BizXchange, a leading eProcurement site, in 2002. ProSys plans to take advantage of DataSource's global features and functions that will speed responsiveness to customers around the world while offering the quality user experience they've come to expect.
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The Prosys Information Systems mission is to provide its customers a flexible reseller of personal computer products and to incorporate a national presence.
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A woman-owned minority business with offices in Atlanta, Miami, Boca Raton, Tallahassee, Birmingham, Raleigh, Nashville and Memphis.
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The company offers customized solutions, makes personnel available 24 hours a day, and stocks some products locally for immediate delivery
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| Safari Micro |
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Challenge
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Solution
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Overview
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To compete in an increasingly crowded market for computer hardware sales to the U.S. education sector, Safari Micro needed a robust online storefront and capabilities that would further distinguish the company from manufacturers' direct sales efforts and purely Web-based resellers
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ChannelOnline powers Safari Micro's robust e-commerce site and fuels account representatives' responsiveness with rich product information and comparison tools that ensure speedy access to the right product for the customer's needs, as well as customer-specific pricing that complements superior service and reinforces customer relationships. The company experienced a 22% year-over-year increase in sales and ten-fold increase in unassisted Web orders with ChannelOnline
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Safari Micro is a one-stop resource for the computing needs of the U.S. education market, distinguished by the guidance of highly trained, responsive account managers and technically knowledgeable staff who serve as an extension of the IT or purchasing department. Safari Micro's commitment to helping education customers find the right solution includes a specialization in sourcing hard-to-find products
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| SCC |
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Challenge
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Solution
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Overview
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Replace paper catalogues and a high maintenance, in-house computerized solution which offered limited capabilities for development of interactive outside access to the data
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Set up a customer extranet with a reliable, constantly up-to-date online catalog
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Since 1998, Allium has been using DataSource as a data feed powering its internal and external Web sites, enabling uniform deployment of simple and effective software functions with rich and dynamic content
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SCC's marketing, sales and support teams save time and resources by relying on a single structured online catalogue, which enables them to focus more effectively on customer management
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SCC (formerly Allium) is a French subsidiary of Specialist Computer Holdings International Ltd., Europe's largest privately owned technology group
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SCC provides value-added services and solutions that drive cost savings and performance improvement for public and private sector organizations
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Finance & Other Services
| Momentum Market Intelligence |
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Overview |
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Momentum Market Intelligence was looking for a comprehensive product content delivery solution to give them a leg up in the market research industry. They needed a qualitative and quantitative solution to provide their customers with the most cutting edge market research.
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While currently in beta testing, SolutionOptimizer based on CNET Content Solutions's DataSource will completely revolutionize the market research sector and allow Momentum Market Intelligence to address a broad spectrum of global research needs.
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Since 2000, Momentum Market Intelligence has provided market intelligence to the high tech sector. The traditional research company, and its subsidiary, Columbia Information Systems, conducts marketing studies, focus groups, and in depth interviews with IT professionals for Fortune 500 companies.
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Distributors
| Tech Data |
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Challenge
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Solution
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Overview
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Present a product catalog containing upwards of 23,000 articles
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Build an efficient and sophisticated search engine
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Implement an automated and dynamic e-commerce solution
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DataSource feeds comprehensive product information to the extranet used by resellers and the company's 120 sales representatives
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CNET Content Solutions's data enables Tech Data to offer sophisticated search and comparison functions to resellers
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Tech Data's extranet has won several industry awards since implementing DataSource
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Tech Data France, France's largest IT broadline distributor, is a subsidiary of Tech Data Corporation, the second-largest IT distributor in the world
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Tech Data France has 5,000 to 6,000 active customers on a monthly basis, of which around 3,000 place orders online and 2,000 connect to the extranet on a daily basis
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Retailers & Mail Orders
| Best Buy For Business |
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Challenge
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Solution
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Overview
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Help meet company's strategic growth objectives by expanding market share into the SMB and GovEd segments
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Support large product catalogs from multiple suppliers
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Deploy a rapid go-to-market plan for Best Buy For Business that scales quickly
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CNET Content Solutions provides internal and external Best Buy For Business customers with consistent classification and structured product content for more than 165,000 SKUs - 30x more products than www.bestbuy.com
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Helps align Best Buy For Business product and service offerings through multiple channels, including in-store (extended assortment kiosks), call center (inbound and outbound sales) and e-commerce website
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Improves customer navigation and guided selling through parametric search, product comparisons and comprehensive data sheets
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Best Buy For Business was able to leverage "big box" stores, business technology consultants and direct channels to reach an underserved business-tobusiness (B2B) segment
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Make it easy for internal teams and B2B customers to utilize a large catalog and quickly find the right products and compatible accessories they need
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Transition from a transactional sales view of the world to a solutions-focused "trusted advisor" view of the world
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| CHIP Xonio Online |
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Challenge
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Solution
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Overview
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CHIP Xonio Online sought a resource for exhaustive product information that would help ensure its status as the most comprehensive resource for German-speaking consumers, without requiring dedicated resources to compile and maintain information.
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After implementing CNET Content Solutions's DataSource, CHIP Xonio Online has further enhanced its in-depth merchandise reviews and comparison shopping capabilities, increasing the click-through rate of qualified customers to merchant partners - and significantly boosting related advertising revenues.
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CHIP Xonio Online GmbH comprises three online retail sites that complement parent CHIP magazine, one of Germany's top technology magazines for consumers. CHIP Xonio Online is distinguished from the competition by its unparalleled combination of news, product reviews, shopping advice, comparison shopping and access to merchant sites to complete purchase.
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| computeruniverse.net |
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Challenge
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Solution
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Overview
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To distinguish itself from the competition, computeruniverse.net sought to offer the broadest and deepest information for about 100,000 technology products running the gamut from business tools to entertainment software.
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computeruniverse.net's awardwinning online store serves customers in Germany and abroad with merchandise details and comparison shopping capabilities that have created consumer loyalty in the form of repeat business, and have eliminated the need to compete on price alone.
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computeruniverse.net GmbH is one of Europe's leading online shops specializing in hardware, software, electronic goods, hi-fi and digital imaging equipment, DVDs, and computer games. There is a strong emphasis on supporting customers in the selection of products, in their buying decisions, during the sales process, and, of course, in terms of aftersales care.
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| dabs.com |
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Challenge
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Solution
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Overview
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Improve the dabs.com website, offer product information in an organized, easily searchable format, so that customers have more time to make their purchases and track their orders
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By using the DataSource subscription based data service, dabs.com has quadrupled the number of product listings on its site, now offering smooth and efficient catalog browsing, product grouping and searching, and product comparison capabilities
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As a result, dabs.com has lowered its operational costs by significantly reducing the resources needed to maintain online product data
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dabs.com is a leading British IT e-Tailer in Europe and provides a one-stop service for all IT related hardware and software
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| Insight |
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Challenge
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Solution
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Overview
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Insight needed to enhance the content management of its website so that it could meet increased online demand for tailored solutions and provide customers more than just price and availability information.
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After implementing CNET Content Solutions's DataSource solution to power its online sales channel, customers can easily and quickly find the product or solution they need, compare products, and make informed purchasing decisions. Insight.com has realized a material increase in online purchases and reduction in order returns.
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Insight Enterprises, Inc. is a leading provider of information technology ("IT") products and services to businesses in the United States, Canada and the United Kingdom. The company's offerings include brand name computing products, advanced IT services and outsourcing of business processes. The company has more than 4,000 employees worldwide and generated sales of $2.9 billion for the 2003 fiscal year. Insight Enterprises Inc. is ranked No. 537 on Fortune Magazine's 2004 "Fortune 1000" list.
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Shopping Destinations & Infomediaries
| CNET Shopper |
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Challenge
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Solution
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Overview
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To focus on developing the editorial content that distinguishes it from the crowd of technology comparison shopping Web sites, Shopper.com needed to automate product data collection without sacrificing quality or content
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CNET Content Solutions's DataSource enabled Shopper.com to outsource product data acquisition and create new navigational features and innovative functions such as a value-based comparison engine, helping the Web site to bolster its presence as the definitive source for informed comparison shopping
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CNET Shopper.com ("Shopper.com") is an online shopping supersite combining powerful comparison-shopping technology, news and reviews for some 400,000 hardware and software products for consumer and business users. What most visitors take for granted is the site's difference as one of the few Web stores to pair expert reviews with extensive product specification and performance details on par with data provided by the manufacturer
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